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| 1. For domestic sectors, which airlines are offered as Full Service airlines? |
| Air India, Indian, Jet Airways, Kingfisher Airlines and Air Sahara are offered as full service airlines. They offer full services including in-flight meals. |
| 2. For domestic sectors, which airlines are offered as Low Cost Carriers? |
- Low Cost Carriers presently include only SpiceJet, but we are working on getting more airlines onboard withTravelspice
- Low cost airlines are known for their lower fares and the exclusion of services such as inflight meals. new member registration and each reservation you transact on our site. As a Travelspice site member you will also occasionally receive updates from us about fare sales in your area, special offers, new Travelspice services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e - mail messages. Please see our Opt - Out Policy described below for details.
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| 3. What is meant by direct flights? |
- Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are direct flights.
- Direct Non-stop flights are generally the shortest in duration followed by direct flights with stops.
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| 4. What are indirect flights? |
| Indirect flights are those where transit via intermediate cities are involved. Indirect flights involve change of aircraft. No break of journey is permitted. |
| 5. What is the significance to search Advanced Search in Flights? |
| Advanced Search options allow airline and class specific searches. |
| 6. What are the classes that can be booked? |
- We have designed our system to provide results based on the lowest class upwards. The default class is economy since the largest volume of travel is on economy class, and the best fares are featured under economy.
- Apart from ECONOMY class which has been provided as a default, the other classes include FIRST, BUSINESS (Also known as CLUB or EXECUTIVE Class) and PREMIUM COACH, which is essentially a Premium Economy Class, below First and Business class but superior to Economy Class.
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| 7. How many passengers can I book at one go? |
| You can book upto a maximum of 7 passengers at one go. However if you have a larger group, we request you to call us on our toll free numbers for further assistance. |
| 8 . What is the policy applicable to a pregnant woman? |
| A pregnant woman is allowed to travel only upto 36 weeks into her pregnancy for both domestic and international travel. It is mandatory to have an OK to travel certificate given by a certified gynaecologist. However every airline has its own policy for travel pertaining to pregnant woman. |
| 9. What is the condition for booking Infants? |
| Infant can be booked on our website, only if accompanied by an adult.Make sure they have valid proof–of–age documents when they’re checking in, and remember that infants must be accompanied by an adult at least 18 years old. To avail of infant fares, the infant must be under 24 months of age throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare. |
| 10. How are the search results displayed when a search is completed? |
| Results are displayed in the order of cheapest price available upwards. |
| 11. What is the significance of Check Rules? Are the rules the same for all search results? |
- Check Rules is a very important alert because you must know the specific rules regarding the fare that you are considering booking. Certain fares have cancellations and amendment restrictions and it is important to be clear about these rules.
- Rules will differ from result to result and is laid down by the airline for a particular fare. 12.Can I enter my in-flight meal preferences while booking? Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability.
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| 12. Can I enter my in-flight meal preferences while booking? |
| Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability. |
| 13. Can I make special requests while booking? |
| Special requests such as Wheel Chair or Bassinet requests can be made. However the same cannot be guaranteed as it is subject to availability. |
| 14. Can I enter the frequent flyer number while booking? |
| You can enter the frequent flyer number while making the booking. Please note that mileage points awarded will be dependent on the class of travel as defined by the airline. |
| 15. What is an airline PNR Number? |
| An airline PNR is the Passenger Name Record, and is the reference for the particular booking that is logged in the Airline Reservation System. The airlines will be able to assist you anywhere with the help of PNR. |
| 16. Are air tickets transferable? |
| No. Tickets are strictly non-transferable. They cannot be transferred under any circumstances. |
| 17. What if I require to book an Open Ticket? |
| Currently you cannot book Open Tickets on the Travelspice website. |
| 18. Do I need to reconfirm my flight before departure? |
- For domestic flights, reconfirmation is not mandatory. In case of international flights, it is airline dependent, but highly recommended.
- travel solution will always ensure that your booking (PNR) is reconfirmed for the first outbound sector. While travelling, you will need to contact the airline locally and reconfirm onward or return flights.
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| 20. Does it cost me anything to make an amendment? |
| Yes, it does. All amendments come at a fee that varies by airline. In addition to this fee,Travelspice charges an amendment handling fee of Rs 100 per passenger per sector. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made. |
| 21. Can I do any last minute amendments at the airport? |
- Generally last minute amendments can be done directly with the airline or at the airport. When you speak to the airline, ensure that you have the PNR number provided to you.
- However please note that these will be subject to the Fare Rules, restrictions applicable for the fare/ticket in question.
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| 22. What is the checked baggage allowance prescribed by the airlines? |
- As per airlines restrictions/limitation on baggage, if you travel economy class, you will be permitted to check-in 20 kg per person. For Business Class this would be 30 kg and for first class 40 kg& Bull:However, for USA & Canada, two pieces of checked-in baggage weigh not exceeding 23 kg each and the total dimensions (length, height and width) not exceeding 158 cm.
- Exceeding the maximum permitted baggage allowances will entail excess baggage charges.
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| 23. What is the cabin baggage allowance prescribed by the airlines? |
- Generally, airlines permit one piece of hand luggage weighing upto 7 kg, with set dimensions 115 cm (length 50 cm + height 45 cm + width 20 cm).
- Indian Government regulations permit ONLY ONE piece of cabin baggage per adult passenger. A laptop will be permitted in lieu of hand luggage but one piece of hand luggage plus a laptop will not be permitted as cabin baggage.
- Exceeding the maximum permitted baggage allowances will entail excess baggage charges.
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| 24. What if my baggage is lost, stolen or delayed? |
| In such a situation, immediately report the loss or delay to the concerned airline counter at the destination and file an indemnity report and submit it at the same counter. |
| 25. How do I know my reservation was booked? |
| You will receive an SMS and email on confirmation of your booking with Travelspice |
| 26. How do I confirm my seat assignments? |
| This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter. |
| 27 . Is there a cancellation policy for flights booked on Travelspice? |
| Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation.Travelspice charges Rs.200 as administration charges for this. |
| 28. How do I cancel a flight reservation? |
| Please email us at travelspice@trishna.com |